I recently had a fantastic stay at Hotel Berghof! The room was spacious and super clean, with a gorgeous view of the Matterhorn that took my breath away. The service was really good, particularly from Regina, who went the extra mile to help me recover my lost backpack. However, I did experience some construction noise next door, but it didn't overshadow the overall experience.
Rooms
10.0
My room was spacious with a large balcony, featuring an very nice view of the Matterhorn. The cleanliness was great, and the cozy fireplace added a charming touch.
Service
10.0
The staff was truly amazing, especially Regina at the front desk who helped me retrieve my lost backpack. Their personal touch made my stay feel warm and welcoming.
Location
10.0
The hotel's location is perfect for skiers, being just a short walk away from the gondola station and trails to the Matterhorn.
Dining
10.0
Breakfast was a treat, with a delicious variety of options that catered to all tastes. The quality and selection really set the tone for my day.
Facilities
10.0
I loved the spa facilities, including the pools and Jacuzzis, which provided a great way to relax after a busy day of hiking.
Harry
United States of America,
January
2025
7.0/10
My stay at Hotel Berghof was truly wonderful. The amazing view of the Matterhorn from my room was a highlight, and the warm, cozy ambiance really made me feel at home. While the breakfast options were largely satisfactory, I did encounter a few issues with seating during peak hours. Overall, it was a good experience that I’d love to repeat.
Rooms
10.0
The room was spacious and modern, featuring a lovely fireplace and clean bathroom. The view of the Matterhorn was really good, making my stay feel special.
Service
10.0
The staff was incredibly friendly and accommodating, always ready to assist with my requests and provide helpful recommendations about local activities.
Location
10.0
The hotel is conveniently located just a short walk from the gondola, which made accessing the ski areas incredibly easy and enjoyable.
Dining
8.0
Breakfast was indulgent with a good variety of food options, though I did find it challenging to secure a table at times. The quality, when I was seated, was commendable.
Facilities
10.0
The spa facilities were fantastic, with multiple pools and relaxation areas that exceeded my expectations for a hotel of this caliber.
Francis
United States of America,
January
2025
6.8/10
I had an amazing stay at Hotel Berghof in Zermatt! The views of the Matterhorn from my room were absolutely amazing. Although the location is a bit of a trek from the train station, the hotel offers a pickup service which really helps. The service was incredibly friendly and made me feel right at home. One downside was that I had to rely on a general taxi after 6 PM, but it was totally worth it for the fantastic experience.
Rooms
10.0
My room was modern and clean, with comfortable bedding and an lovely Matterhorn view. The thoughtful touches, like complimentary robes, made it extra cozy.
Service
10.0
The staff was super friendly and attentive, always eager to help with recommendations and make my stay enjoyable. I really appreciated their personal touch, especially their generous offer regarding my early departure.
Location
9.0
Though it’s a bit of a walk from the main train station, the hotel's proximity to the ski lifts was unbeatable, making it easy to hit the slopes. Plus, the views of the Matterhorn were just stunning.
Dining
10.0
Breakfast was a delight! The variety and quality of the food really set a positive tone for my day. The in-house restaurant served very nice meals that were a highlight of my stay.
Facilities
10.0
The indoor pool, sauna, and overall spa facilities were great! After a long day of hiking, it was the perfect place to unwind. I also enjoyed the lounge area with a pool table.
Jeffrey
United States of America,
November
2024
5.6/10
I had an excellent 5-star experience at Hotel Berghof in Zermatt. The warmth and friendliness of the staff made me feel right at home, and the location was ideal for hitting the slopes or exploring the village. However, the breakfast seating could be a bit tricky for those not on half-board, and I really wish they had coffee in the room.
Rooms
9.0
My room was modern, clean, and had fantastic views of the Matterhorn. I loved the cozy ambiance with the fireplace, but I missed having tea and coffee-making facilities.
Service
10.0
The staff were extremely warm and welcoming. They helped me settle in and gave great tips on local hiking trails, which made my stay feel personalized.
Location
10.0
The hotel’s location was amazing, just a short walk from the center and super close to the ski lifts, making it super convenient for adventuring.
Dining
8.0
Breakfast was delicious with a huge variety of options. I loved the homemade jams and bircher-müsli, but it was tough to get a table since they prioritized half-board guests.
Facilities
9.0
The spa facilities were impressive, with multiple pools and jacuzzis, perfect for relaxing after a long day. I was really pleased with how well-maintained they were.
Glenn
United States of America,
November
2024
5.4/10
My stay at Hotel Berghof was nothing short of amazing. The views of the Matterhorn from my room were amazing, especially when the clouds cleared. The only downside was the absence of a coffee maker in the room, which I really missed during my mornings. Overall, the excellent service and cozy atmosphere made my experience lovely.
Rooms
10.0
The room was spacious, clean, and beautifully decorated. I loved the comfortable bed and the modern amenities, plus the stunning view of the Matterhorn.
Service
10.0
The service was excellent. Regina at the front desk genuinely cared about my needs and went above and beyond by helping me recover my lost backpack. It made my stay feel personal and special.
Location
10.0
The location was superb, right next to the gondola, making it super convenient for skiing. I really appreciated being so close to the trails and lifts.
Dining
10.0
Breakfast was a highlight with a great variety of choices, including delicious homemade jams and fresh pastries. The dining area had such a nice vibe, too.
Facilities
10.0
The spa and swimming facilities were fantastic, providing a perfect place to relax after a long day outdoors. I particularly enjoyed the pools and jacuzzis.
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